This page describes Scalar’s support policy for major and minor version releases of ScalarDB.

Terms and definitions

  • Maintenance Support: Scalar will provide product updates, including code fixes and documentation, and technical support through its support portal to customers with a commercial license, until the date specified.
  • Assistance Support: Scalar will provide limited technical support for non-code-related questions in the form of FAQs and inquiries through its support portal to customers with a commercial license until the date specified.
  • Extended Support: Extended Support is available as an add-on for customers with a commercial license who want support for a version that is no longer under Maintenance Support or Assistance Support.

Release support timelines

Version Release Date Maintenance Support Ends Assistance Support Ends Extended Support
3.12 2024-02-17 - - Contact us
3.11 2023-12-27 2025-02-16 2025-08-15 Contact us
3.10 2023-07-20 2024-12-26 2025-06-24 Contact us
3.9 2023-04-27 2024-07-19 2025-01-15 Contact us
3.8 2023-01-17 2024-04-26 2024-10-23 Contact us
3.7 2022-09-03 2024-01-17 2024-07-15 Contact us
3.6 2022-07-08 2023-09-03 2024-03-01 Contact us
3.5* 2022-02-16 2023-07-08 2024-01-04 Contact us
3.4* 2021-12-02 2023-02-16 2023-08-15 Contact us

* This product version is no longer supported under Maintenance Support or Assistance Support.