Release Support Policy
This page describes Scalar's support policy for major and minor version releases of ScalarDB.
Terms and definitions​
- Maintenance Support: Scalar will provide product updates, including code fixes and documentation, and technical support through its support portal to customers with a commercial license, until the date specified.
- Assistance Support: Scalar will provide limited technical support for non-code-related questions in the form of FAQs and inquiries through its support portal to customers with a commercial license until the date specified.
- Extended Support: Extended Support is available as an add-on for customers with a commercial license who want support for a version that is no longer under Maintenance Support or Assistance Support.
Release support timelines​
| Version | Release Date | Maintenance Support Ends | Assistance Support Ends | Extended Support |
|---|---|---|---|---|
| 3.14 | 2024-11-22 | TBD* | TBD* | Contact us |
| 3.13 | 2024-07-08 | 2025-11-22 | 2026-05-21 | Contact us |
| 3.12 | 2024-02-17 | 2025-07-08 | 2026-01-04 | Contact us |
| 3.11 | 2023-12-27 | 2025-02-16 | 2025-08-15 | Contact us |
| 3.10 | 2023-07-20 | 2024-12-26 | 2025-06-24 | Contact us |
| 3.9 | 2023-04-27 | 2024-07-19 | 2025-01-15 | Contact us |
| 3.8** | 2023-01-17 | 2024-04-26 | 2024-10-23 | Contact us |
| 3.7** | 2022-09-03 | 2024-01-17 | 2024-07-15 | Contact us |
| 3.6** | 2022-07-08 | 2023-09-03 | 2024-03-01 | Contact us |
| 3.5** | 2022-02-16 | 2023-07-08 | 2024-01-04 | Contact us |
| 3.4** | 2021-12-02 | 2023-02-16 | 2023-08-15 | Contact us |
* "TBD" will be replaced with a date after the next minor version is released.
** This product version is no longer supported under Maintenance Support or Assistance Support.